Accessibility

Accessibility Statement for Wigton Town Council

Wigton Town Council is committed to ensuring digital accessibility for all users. We aim to continually improve the user experience for everyone and apply relevant accessibility standards.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Accessibility features

This website includes accessibility tools to support users, including:

  • the ability to adjust text size
  • the option to change colour contrast

These features are designed to improve usability for a wide range of users.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations:

Some PDF documents published before September 2018 may not be fully accessible.
Some newer documents may not yet fully meet accessibility standards.

We are working to ensure that all new documents uploaded meet accessibility standards.

What to do if you cannot access parts of this website

If you need information on this website in a different format (for example: accessible PDF, large print, easy read, audio recording or braille), please contact us:

  • Email: clerk@wigton-tc.gov.uk and info@wigton-tc.gov.uk
  • Phone: 016973 44106

We aim to respond within 10 working days.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or believe we are not meeting accessibility requirements, please contact us using the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Wigton Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared in April 2026.

The website was last reviewed using internal checks by Wigton Town Council to assess its compliance with WCAG 2.2 AA standards.

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Who we are

Wigton Town Council is the data controller for any personal information you provide to us.

Contact details:

What information we collect

We may collect and process the following information:

  • Names and contact details (such as address, email and phone number)
  • Information relating to enquiries, complaints or requests
  • Information provided in relation to services such as allotments or events
  • Any other information you choose to provide when contacting us

How we use your information

We use your personal data to:

  • respond to enquiries and requests
  • manage council services (e.g. allotments, events, facilities)
  • maintain records and carry out council business
  • meet legal and regulatory obligations

Lawful basis for processing

We process personal data under the following lawful bases:

  • Public task – where processing is necessary for the performance of our duties as a public authority
  • Legal obligation – where we are required to process data to comply with the law
  • Consent – where you have given clear permission (where applicable)

How we store your information

Your information is stored securely and only accessed by authorised personnel.

We take appropriate technical and organisational measures to protect your data.

How long we keep your information

We only keep personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting and reporting requirements.

Retention periods are determined based on the type of information and relevant legal requirements.

Sharing your information

We do not share your personal data with third parties unless required to do so by law or where necessary to carry out council services.

Your data protection rights

You have the right to:

  • access the personal data we hold about you
  • request correction of inaccurate data
  • request deletion of your data where appropriate
  • object to processing
  • request restriction of processing

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your data, you can contact the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

This policy was prepared in April 2026.

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